Please reach us at events@silverbellfarm.com if you cannot find an answer to your question.
There are activities for everyone of all ages at Silver Bell Nights! Kids will love our indoor play tables, two outdoor playgrounds, unlimited Barrel Train rides, and saying "Hello" to Santa. Everyone will enjoy a 3/4 mile stroll through a Winter Wonderland filled with festive scenes, photo ops, and pure holiday magic. The Farm Store Gift Shop is open for holiday shopping, and you can indulge in sweet treats, hot cocoa, and cider donuts at the City Sidewalk Cafe. Our Concessions Window is also open for a quick bite to eat.
Santa will be at his "Tree Farm" at the end of the Light Trail each night, and Mrs. Claus will be hanging out at her "She-Shed". You can stop to say "Hello" and snap your own pictures with both of them. We do not provide digital photographs at this event.
Depending on how quickly you walk, and how much you stop to take pictures, the trail can take anywhere from 30 - 45 minutes. Plan to spend about an hour to 1.5 hours at the farm. If your kids love riding the Barrel Train, you might want to plan for longer!
While the farm includes handicap parking, and the Farm Store is ADA compliant, the event includes a 3/4 mile gravel trail over the hilly terrain of the farm. There is some level of accessibility depending on the patron’s level of mobility and device. If you have specific needs or questions, please call the farm at 413-596-4370, and we will do our best to accommodate and assist.
Like other large events (sporting events, live theater, etc.) we do not offer refunds if the show takes place and you cannot attend for any reason, including illness. Please keep this in mind when you are purchasing tickets. In 2024, third-party purchase protection will be available through the ticketing site in the event that you are unable to attend due to illness or an emergency. In some cases, we may be able to issue you a coupon for a future event or reschedule your tickets for another night. Thank you for understanding!
In most cases, you can reschedule your tickets to another night if there is availability and it is more than a week before your scheduled date. Send an email with your request to events@silverbellfarm.com and someone will help you.
Yes, you can transfer your tickets to someone else. Send an email to events@silverbellfarm.com and let us know who will be attending in your place.
We want everyone to have the best possible experience at Silver Bell Nights, so we will typically cancel the show if there is heavy rain or a snow storm in the forecast. In the case of a scattered shower, or light snow, the show may take place as scheduled. We will notify all ticket holders in advance by email and provide full refunds in the event of cancellation. You can re-purchase tickets for another night if there is availability.
In most cases, we cannot move tickets to a later date unless we are sure we will cancel. There are times when we can move people to earlier dates, and we will contact you by email if we can do that.
First, check your spam folder for an email from Silver Bell Farm - our messages sometimes end up there. If that doesn't work, you can request a new confirmation email on your own by setting up an account with TicketSpice here (it's easy!): https://silverbellfarm.account.webconnex.com/login/
After you log in to your account, click View Details to view your tickets, and then click Resend Email to receive a new confirmation email. If you still don't see the confirmation email, please send an email to events@silverbellfarm.com and someone will help you.
As much as we love dogs, we do not allow them on the trails at Silver Bell Nights so that we can ensure a safe and comfortable experience for all attendees. Thank you for understanding!
At this time, we do not have any discounts or different rates for specific groups. There is something for everyone to enjoy at Silver Bell Nights, and we keep it simple by having one ticket price for everyone.
